Frequently Asked Questions

What payment methods are accepted on ironpensupply.com?

For your convenience, we accept all major credit cards and we also offer you the ability to checkout using PayPal.

Will I receive tracking info for my order?

Yes, all domestic US shipments are provided tracking information.

Please allow up to 48 hours for the tracking info to show up in the carrier’s tracking system.

How long is fulfillment time? How long will it take to receive my order?

For orders that need custom fulfillment, the fulfillment time is between 2-7 business days. Over 50% of our products are usually fulfilled within 3 business days but we guarantee their fulfillment within 2-7 business days.

Ironpensupply.com uses a mixture of holding our products in our warehouses and making them on demand.

For orders that state the shipping time will be “_____ business days after fulfillment.”, add 2-7 days for the shirt to be custom made to your specifications.

For example, you are about to purchase our Join or Die Men’s Dark Heather Revolutionary War Tee.

Example of Fulfillment Time

FAQ Shipping Options Example

You selected the DHL Expedited Shipping. Your shipping time will be 3-6 business days after your shirt order is custom made, which takes from 2-7 business days. Meaning you can expect to receive your order in a total of 5-13 business days.

For products that simply state a shipping time, they are held in our warehouses and will be shipped and fulfilled within 2 business days from the order date.

If you still have any questions regarding shipping times, feel free to drop us a line and we’ll get right back to you.

My order has been shipped, why don't I see the tracking info?

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system. .

What happens if a package isn't delivered, but the tracking states that it did?

In most instances, it is found that the delivery was made, but left in an unexpected location at your address.

Please reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”

If you are still unable to locate your package, please let our customer service team know by filling out a contact form or emailing us at customerservice@ironpensupply.com.

Can I upgrade my shipping speed after submitting an order?

Yes, you can!

You are able to upgrade your shipping method within 24 hours after you have submitted your order.

You are able to upgrade your shipping to a faster method but you are not able to downgrade to a slower method.

If you would like to upgrade your shipping, please contact our customer service team and we’ll be happy to guide you through the process. Please mention your order number and the shipping options you would like to upgrade to.

What if the delivery address I input was wrong or incomplete?

If you have put in the wrong address and your package was delivered to an address that you did not intend to send it to then you are held responsible. Please place the order again and provide the correct shipping address.

If your address was incomplete and the package was not deliverable by the mail courier due to this error, then the package is usually sent back to our warehouse. If this is the case, please reach out to our customer service team and we will collect an extra shipping charge to get the package delivered to the correct address.

Please check all of your orders to ensure that the delivery address is complete and the correct address you would like your package to arrive at.

How are returns handled?

Return claims must be submitted within 30 days after your products have been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

For size exchanges, the return shipping is paid by the buyer. When we receive it at our warehouse, we will evaluate the products and then send you out your correct size.

Please contact our customer service team in order to open a returns claim. When contacting our customer service please provide the name on your order and your order number.

I still have questions. How do I get in touch with Iron Pen Supply?

If you still have questions, feel free to drop us a line. Just fill out the form below and we’ll get back to you as soon as we can.




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